ITIL® 4 Foundation - IT Service Management Certification
The ITIL4® Foundation certification is designed as an introduction to ITIL4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.
What You'll Learn
- Course Overview
- Course Learning Objectives
- Course Structure
- Introduction to IT Service Management in the Modern World
- Structure and Benefits of ITIL® 4
- Case Study
- Exam Details
- Intent and Context
- Value and Value Co-Creation
- Value: Services, Products, and Resources
- Service Relationships
- Value: Outcomes, Costs and Risks
- Identifying Guiding Principles
- Topics Covered
- The Seven Guiding Principles
- Applying the Guiding Principles
- The Four Dimensions
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External Factors and the Pestle Mode
- Overview of Service Value System
- Overview of the Service Value Chain
- Introduction to Continual Improvement
- The Continual Improvement Model
- Relationship between Continual Improvement and Guiding Principles
- Purpose of ITIL® Practices
- The Continual Improvement Practice
- The Change Control Practice
- The Incident Management Practice
- The Problem Management Practice
- The Service Request Management Practice
- The Service Desk Practice
- The Service Level Management Practice
Who Needs to Attend
- IT Managers
- IT Project Personnel
- Help Desk Personnel
- Incident Management Personnel
- System & Database Administrators
- Anyone who is part of ITSM improvement tasks
- Anybody who wants to gain ITIL4 knowledge